Efqm Model
The EFQM Model is a business excellence framework that helps organizations evaluate and continuously improve their overall performance and management practices.
“A management framework that supports organisations in managing change and improving performance.”
(Definition reproduced from the ISTQB Glossary. Copyright belongs to ISTQB.)
View the complete ISTQB GlossaryWhat is Efqm Model?
The EFQM Model provides structured criteria for assessing leadership, strategy, people, processes, and results, supporting organizational improvement beyond software development alone.
Holistic approach: Evaluates multiple aspects of organizational performance.
Continuous improvement: Encourages learning and long-term excellence.
Quality management: Often used alongside other process improvement frameworks.
Real World Example
A regulated product team is preparing a release where Efqm model appears in reviews, test design conversations, or defect triage rather than as an isolated glossary word.
The risk is that the team treats Efqm model as interchangeable with nearby ISTQB terms. That makes test scope blurry and can lead to weak evidence for the release decision.
The tester anchors the discussion in the official definition, asks where the concept appears in the product, and designs examples that show the difference between Efqm model and similar ideas.
The page becomes useful in practice because Efqm model is connected to a specific testing decision, not memorized as a detached definition.
Practice Questions
Question 1
Which statement BEST describes Efqm model in the context of ISTQB terminology?
Question 2
A tester needs to explain Efqm model to a non‑technical stakeholder. Which approach is MOST appropriate?
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