Quality Management
Quality management is the coordinated set of activities used to direct and control an organization with regard to quality.
“The process of establishing and directing a quality policy, quality objectives, quality planning, quality control, quality assurance, and quality improvement for an organization.”
(Definition reproduced from the ISTQB Glossary. Copyright belongs to ISTQB.)
View the complete ISTQB GlossaryWhat is Quality Management?
It includes quality planning, quality assurance, quality control, and continuous improvement to achieve organizational quality objectives.
Comprehensive approach: Covers all quality-related activities.
Management responsibility: Aligns quality goals with business objectives.
Continuous improvement: Encourages ongoing optimization of processes.
Real World Example
A regulated product team is preparing a release where Quality management appears in reviews, test design conversations, or defect triage rather than as an isolated glossary word.
The risk is that the team treats Quality management as interchangeable with nearby ISTQB terms. That makes test scope blurry and can lead to weak evidence for the release decision.
The tester anchors the discussion in the official definition, asks where the concept appears in the product, and designs examples that show the difference between Quality management and similar ideas.
The page becomes useful in practice because Quality management is connected to a specific testing decision, not memorized as a detached definition.
Practice Questions
Question 1
Which statement BEST describes Quality management in the context of ISTQB terminology?
Question 2
A tester needs to explain Quality management to a non‑technical stakeholder. Which approach is MOST appropriate?
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